The guy that called basically said one of two things are happening.
1.) In the extended markets, sometimes negotiations stall and outlying areas within a market do not receive the games. He did say this is a rare occurence but possible.
2.) The zip codes are simply not mapped correctly. This has happened before so hopefully this is the issue.
They are crediting me 6 months of the Sports Pack free to cover the time that the issue is resolved. I would advise anybody who thinks they are in the market to take this route.